Frequently Asked Questions

How should I contact Veteran Project?

 The best way to reach our team is via our contact form above. We typically answer emails within 1-2 business days. 

Who should I contact about wholesale pricing? 

The quickest way to get wholesale pricing is by using the form above notating "Wholesale" as the reason for reaching out.

Please note, wholesalers are not allowed to participate in our rewards program, ambassador program, and or use any additional discounts.

Does Veteran Project have social media?

Yes! Like our Facebook page and follow our Instagram account for exclusive discounts. 

Who should I contact about brand collaboration? 

The best way to contact us regarding brand collaboration is by using the form above notating "Brand Collaboration" as the reason for reaching out. 

Shipping Questions

Where are products shipped from?

All of our products are picked, packed, and shipped from our partnered warehouses in the USA. 

How long does it take to ship my order? 

All orders are shipped within one business day. 

When will I receive my order?

After shipping it from our warehouse, it generally takes 1-5 business days, depending on the post office.

Cancellations, Exchanges and Returns

Can I cancel my order?

As long as your order has not been shipped, yes, generally you can cancel your order. Please use the form above notating "Cancel Order" and a representative will try their best to assist before it's too late!

Exchanges/Returns?

Please contact us using the form above with the reason notating "Exchanges/Returns" and a representative will assist you.

Please note: We do not accept returns on discounted items, collection closeouts, or discontinued items. These items are final sale.

Discount Code not working

Please reach out using the above form with the reason notating "Exchange/Returns". Please include the attempted discount code and why it should have applied. 

Please note: only one discount code can be used at checkout. Customers can not combine discounts.